Tech-powered, and human-centric: how to do workspaces right

Reliable, well-performing tech has become an integral part of creating positive day-to-day user experiences in workspaces. 

In turn, when these tools stop working, it can cause chaos for businesses – an important reminder of just how vital a strong tech stack is to keep satisfaction high.

For landlords, ensuring great occupant experiences is crucial; a workspace where technology functions seamlessly not only attracts and retains businesses but can also increase occupancy rates. And ultimately, that yields higher returns.

But there’s something that’s equally vital for landlords and operators alike to consider, especially as new and tempting tech solutions like AI and smart tech enter the market. 

Even in workspaces with the most impressive tech offerings, people are more likely to remember a warm, inviting atmosphere with a powerful sense of community than a smart screen.

In other words, the most successful workspaces will always be tech-enabled but human-centric – a core pillar of our philosophy here at infinitSpace.

Prioritise foundational tech that goes beyond gimmick

It can be easy to get lost in the buzz around the latest tech solutions and be swayed into thinking you must install flashy gadgets and eye-catching features that often look good on paper but add little to actual experiences and productivity. 

Think interactive screens with excessive functionality, overly complex AI systems, and apps designed to solve problems employees never had. And even though these solutions can make a workspace look cutting-edge, they often come with exorbitant upfront investment and ongoing maintenance costs – all without delivering measurable returns.

The truth is, it’s unnecessary. The best technology is often not the flashiest or most complex; it’s the kind that quietly, but powerfully, supports human needs, enabling the seamless human connection, collaboration, communication, and productivity that are so crucial to a business’ success.

So, what kind of user-facing tech should we be ensuring we get right? To name a few core examples:

• Building access systems
• Robust and easy-to-use AV equipment
• Superfast WiFi
• A user-friendly workspace app for day-to-day management of their experience

infinitSpace offers these tools throughout our locations, ensuring our members can work successfully and without constant disruption and remain satisfied, boosting retention rates.

Importantly, this kind of tech isn’t about buying into trends. It’s about creating a seamless, robust foundation that makes the workspace function better for everyone.

A tech-powered community

One of the most valuable roles of workspace tech is to enable community, in person connection and collaboration.

Despite the push toward digital transformation, the human element remains at the core of every business. Workspaces should be designed with this – the customer – in mind, with technology serving as the backbone rather than the centrepiece. 

And there’s a lot of instances where tech can effectively serve this critical purpose:

• WiFi providing secure, reliable access to the internet for hybrid and remote team members to connect and collaborate
• A workspace management app that lets members chat, network, and promote events that bring people together within the workspace to foster real community
• Audiovisual equipment that supports collaboration and engagement   

Remembering what’s important

As a tech-led workspace provider, we fully believe that the future of workspaces is undoubtedly tech-powered, and that we must embrace tech and all it can do to enhance our working lives. 

And for workspaces to truly succeed, they must remain human-centric, because impactful workspace tech is not about chasing the latest gadgets or trends. It’s about building a solid technological foundation that enables what matters most – its users – to thrive. 

For landlords and operators who want to be sure occupants are satisfied and want to keep renewing their contracts, it’s a lesson to be remembered.

Setting up your own flexible workspace and want to ensure you’ve got the right tech tools in place? Get in touch with the team today!